Total Quality Quotes

“Quality takes time and reduces quantity, so it makes you, in a sense, less efficient. The efficiency-optimized organization recognizes quality as its enemy. That's why many corporate Quality Programs are really Quality Reduction Programs in disguise.”
― Tom DeMarco, Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency

“In the non-material scenario, both temple or total quality gets raised, deploying communication as mortar, culture as reinforcement, and commitment as concrete.”
― Priyavrat Thareja