As of 2023, the online network with the highest score according to the American Customer Satisfaction Index (ACSI) was YouTube with 73 out of 100 points, this is a year on year change of three percent. Overall, Wikipedia and TikTok each held a ACSI score of 77 points. Reddit saw the greatest change in customer satisfaction, reaching a ACSI score of 75 in 2023, up from 68 in 2022.
American Customer Satisfaction Index (ACSI) of selected online networks from July 2022 to June 2023
(index score)
respondents chosen at random and contacted via email
Method of interview
Online survey
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (July 25, 2023). American Customer Satisfaction Index (ACSI) of selected online networks from July 2022 to June 2023 (index score) [Graph]. In Statista. Retrieved September 19, 2024, from https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®. "American Customer Satisfaction Index (ACSI) of selected online networks from July 2022 to June 2023 (index score)." Chart. July 25, 2023. Statista. Accessed September 19, 2024. https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®. (2023). American Customer Satisfaction Index (ACSI) of selected online networks from July 2022 to June 2023 (index score). Statista. Statista Inc.. Accessed: September 19, 2024. https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®. "American Customer Satisfaction Index (Acsi) of Selected Online Networks from July 2022 to June 2023 (Index Score)." Statista, Statista Inc., 25 Jul 2023, https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®, American Customer Satisfaction Index (ACSI) of selected online networks from July 2022 to June 2023 (index score) Statista, https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/ (last visited September 19, 2024)
American Customer Satisfaction Index (ACSI) of selected online networks from July 2022 to June 2023 (index score) [Graph], ACSI®, July 25, 2023. [Online]. Available: https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/