ResultsCX’s Post

If your business is susceptible to regular or unplanned spikes in customer contact volumes, then a decision to outsource customer-related processes comes with a crucial set of considerations. Does your supplier seek to understand the drivers of your volumes? Do they blend scale and pace with a true partnership ethic to consistently align to your capacity needs? Do they go the extra mile when unexpected events threaten customer experience? Is flexibility built into your contract? At ResultsCX, we deliver exactly this. We use our extensive experience within customer care, knowledge across a range of technical industries, deep insight into customer outcomes, regulatory relationships and extensive technology capability to deliver solutions that flex with your needs. Choose a partner to ensure you’re ready for anything. https://lnkd.in/dkXDJHCJ Arul Nathaniel, CFA, Rohit Salian, Louise Turley, Justin Aldrich #PeakDemand #Agility #CustomerCare #BPO #Outsourcing

As we celebrate the rich history and vibrant cultures of Mexico and Honduras this Independence Day, we also kick off Hispanic Heritage Month at ResultsCX! 🎉 This month, we're proud to spotlight colleagues who bring diverse perspectives and passion to our work. Michelle S., Instructional Design Manager, shares with us a movie choice that truly embodies the essence of her culture. Stay tuned as we continue to share our colleague's stories. #PeopleMatter #HispanicHeritageMonth #DiversityAndInclusion #ResultsCX

🌐 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝟮𝟬𝟮𝟱 𝗠𝗲𝗱𝗶𝗰𝗮𝗿𝗲 𝗔𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲 𝗢𝗽𝗲𝗻 𝗘𝗻𝗿𝗼𝗹𝗹𝗺𝗲𝗻𝘁: 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗿𝗼𝗺 𝗥𝗲𝘀𝘂𝗹𝘁𝘀𝗖𝗫 𝗖𝗥𝗢 𝗝𝗼𝗿𝗱𝗮𝗻 𝗔𝗿𝗺𝘀𝘁𝗿𝗼𝗻𝗴 With changing payment rates, evolving compliance regulations, and expanding behavioral health benefits, Medicare Advantage open enrollment is entering a new era. Our CRO, Jordan Armstrong, MBA, shares valuable insights in her latest interview, 'Insights and Strategies for Success for 2025 Medicare Advantage Open Enrollment', with First Report Managed Care, highlighting 𝗵𝘆𝗽𝗲𝗿-𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻'𝘀 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗿𝗼𝗹𝗲 in shaping the future of customer experience. As the healthcare landscape transforms, the ability to offer tailored support to each member is essential for ensuring trust, satisfaction, and improved outcomes. Learn how ResultsCX is at the forefront of these efforts by enhancing customer interactions through data-driven, personalized strategies. 💬 What are your strategies for keeping up with Medicare Advantage changes in 2025? Join the conversation and catch the full interview here: https://lnkd.in/eYzmBuH7 Population Health Learning Network #CXMatters #MedicareAdvantage #OE #CustomerExperience #HealthcareInnovation #Leadership #CXExcellence #ResultsCX

Rajesh Subramaniam, MD & CEO of ResultsCX, delves into the four Es that define our value-based approach in customer experience management. In this insightful conversation, Rajesh emphasizes our consultative selling strategy, where understanding client needs and value creation is paramount.   By integrating technology and digital solutions, we aim to address both immediate budgetary pressures and long-term value creation. Our approach ensures we cater to the right audience, establish robust systems and processes, and evaluate outcomes effectively.   Watch the video for more insights, and download the whitepaper to explore the strategic shift from cost savings to value addition and revenue acceleration. https://lnkd.in/eVU3VmVt Boston Consulting Group (BCG)

Beyond the Podium: Lessons in Dedication and Resilience 🌟 Christopher Lillis's journey from a family ski trip to Olympic gold is a testament to the power of diligence and resilience. His story, filled with challenges and triumphs, reflects some of the core values we uphold at ResultsCX—excellence, perseverance, and continuous improvement. Chris's commitment to his training exemplifies the same drive we bring to delivering exceptional customer experiences. Read more about his inspiring journey and the lessons we can all take away from his dedication. Click here: https://lnkd.in/euEevw3A #Dedication #Excellence #Resilience #ChrisLillis #ResultsCX #OlympicJourney

Struggling with high attrition rates among your Licensed Agents? You're not alone. In the fast-paced world of healthcare, especially during critical enrollment periods, agent retention can make or break your success. We’ve walked this path with some of the industry’s biggest names, helping them not only address agent turnover but also achieve remarkable outcomes. For instance, during the most challenging seasonal ramp, we partnered with a leading not-for-profit health insurer to implement a strategy that went beyond just retention. ✅The results? We exceeded conversion goals by 110% during AEP and 118% during OEP. For a leading Managed Care Provider of government-sponsored healthcare, our approach drove a 93.3% conversion rate with a 92.17% save rate.—turning what was once a major concern into a significant win. Our case studies offer an in-depth view of these challenges and the innovative solutions we brought to the table. Dive in to see how we’re transforming agent performance into sustained success: https://lnkd.in/enWksjmk Olga Golovin, Becky Watkins, Aaron Prisco, Jim Gallagher, Jordan Armstrong, MBA #ResultsMatter #MedicareAdvantage #AgentRetention #HealthcareExcellence #ResultsCX

We're thrilled to have Abhishek Gupta on board! With his extensive background in global finance leadership, spanning critical areas such as FP&A, pricing, and strategic initiatives, he will be instrumental in driving ResultsCX's financial growth and operational excellence across multiple regions.   We're confident that Abhishek's strategic vision will further strengthen our position and enhance value for our clients and teams.   Welcome, Abhishek, to the ResultsCX family! #PeopleMatter #FinanceLeadership #GlobalGrowth #ResultsCX

We know that however accurate your forecast is, there’s always the potential for unplanned events to throw a spanner in the works. When you need to change your plans at short notice and obtain skilled customer care resources to meet a peak in activity, ResultsCX can help. We regularly scale to the tune of 1,000s of FTEs for our clients to support their unique people requirements, as we know no two organizations are alike. Learn more: https://lnkd.in/dkXDJHCJ Arul Nathaniel, CFA, Justin Aldrich, Rohit Salian #CXMatters #HolidaySeason2024 #CustomerExperience #CXExcellence #DigitalTransformation #PeakSeason #Omnichannel

On this Patriot Day, we honor the courageous first responders and heroes who stood tall in the face of adversity on 9/11. As we reflect on the tragic events in New York City, Washington, DC, and Pennsylvania—where lives were lost at the World Trade Center, the Pentagon, and aboard Flight 93—we also remember the bravery and selflessness that emerged in the aftermath, a reminder of the unity and resilience that continues to guide us today. #NeverForget #PatriotDay