“By pausing, if only for a few seconds and taking a few slow, deep breaths, we can begin to slow down our heart rate and relax our tensed muscles. We can then focus more effectively on what response will best advance our interests.”
―
The Power of a Positive No: How to Say No and Still Get to Yes
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The Power of a Positive No: How to Say No and Still Get to Yes
by
William Ury
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