Tumblr Support

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Hello from the Tumblr Support Team, and welcome!

Is something confusing? Check our Help Center!

Want to learn about recent changes, bug fixes or on-going issues? Visit and follow @changes for details!

Are you experiencing an issue? File a Support Request and we’ll get back to you as soon as we can! Please add as many details as possible to your report to help us investigate.

Want to share your feedback about something? Use the “Feedback” category for your support request, or check out @wip and start a discussion with the community!

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Thursday, September 26th, 2024

🌟 New

  • We’ve launched new search operators that work on all platforms so you can find the exact post you’re looking for.
  • You can now mute the unread count from a joined community via the meatballs menu at the top-right of the community.
  • Community admins can now allow moderators to invite new members too. Check out your community’s settings!
  • The ability to search for communities on web is rolled out to everyone. There’s a new dropdown option on search that lets you browse communities related to your search term on the web (this will be in the apps with the next update), and there’s a new “Related Communities” section in the sidebar on the web.
  • We’re recommending communities for folks who have already joined communities in more places, including a new carousel in For You.
  • Backdating posts has always had the potential to act in unexpected ways, so we’ve added new warnings about this.

🛠 Fixed

  • Ads in the iOS app no longer interrupt your background audio. Please update to version 36.4 for the fix.
  • When leaving a longer reply on desktop web in certain cases or mobile web on Android devices, the cursor will no longer jump up unexpectedly in the text area.
  • Custom domain verification emails were briefly not being sent September 18th. This was fixed and all pending verification emails were re-sent.

🚧 Ongoing

  • No ongoing incidents to speak of right now.

🌱 Upcoming

  • No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

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Tuesday, September 17th, 2024

🌟 New

  • The character limit has been raised from 500 characters to 1,975 characters for all replies on web! No more having to string multiple replies together to say what you want. Thank you to everyone who tested this first in communities!
  • We started enabling some of those long-anticipated community discovery features for a subset of users! Anyone currently in a community, plus a small and random percentage of all users, will see a new dropdown option on search that lets you browse communities related to your search term. We will also show a sidebar of “Related Communities” on the web for some folks. Communities that are free-to-join will be ranked higher, so if you are the admin of your community and want to get your community in front of more eyes, consider changing your join setting from “invite-only” to “free to join.” We also leverage the tags (in addition to title and description) that you’ve set for your community to rank results, so update those if you haven’t yet!
  • When you engage with your first community, new signposts will guide you through the experience.

🛠 Fixed

  • When purchasing items in TumblrMart, important elements will no longer be missing or obscured.

🚧 Ongoing

  • No ongoing incidents to speak of right now.

🌱 Upcoming

  • Over the next little while, we’ll slowly increase that percentage of random users until all users are able to find communities via search.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

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Thursday, September 12th, 2024

🌟 New

  • When a community post gets 10 reactions (not counting reactions from the post author) the post author will now receive a notification about those reactions. We want to give some kind of notification when you’re getting reactions, but not for every single reaction (that could be a deluge of hundreds of notifications in our big communities). Let us know what you think!
  • Community admins and mods will now be asked for a reason when they moderate a comment.
  • Logged out users, likely new visitors to Tumblr itself, can now start requesting new communities to be put on the waitlist. They will be asked to log in or sign up before finishing.
  • To celebrate the new folks joining Tumblr from Brazil, we have launched a lot of communities features if you’re in that country, such asrecommended communities in the For You feed and related communities carousels when searching and viewing tag pages in the mobile apps.

🛠 Fixed

  • Dismissed “Check out these blogs” recommendations are now dismissed forever.
  • New custom domains were not receiving renewed SSL certificates, and thus not properly accessible. This has now been fixed, and new SSL certificates have been granted to the affected domains.
  • Archives and custom pages on blogs with custom domains were broken. This has now been fixed.
  • On web, some dialogs did not disable our keyboard shortcuts while they were open. For example, you could like a post with the ‘l’ key even though a dialog was open on top of the post! This is now fixed.
  • On web, we were displaying an option to block a community in Activity, which is not actually possible, and has now been removed. Instead of blocking a community, you can simply leave a community.
  • The community tags section has been updated to make it clearer that they will aid in discovery of your community.
  • We’ve made a few small design improvements throughout communities. Less wasted space FTW!

🚧 Ongoing

  • We’re aware that some ads may interrupt background audio on iOS and are working on a fix! We have also received reports of a weird “cricket-like” sound in the app, which we think is related.

🌱 Upcoming

  • No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

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Tuesday, September 3rd, 2024

🌟 New

  • The reply character limit in communities has been raised to 2,000 characters. We’re trying it out there, first, like we did with the new reply threading!

🛠 Fixed

  • Activity items from deleted communities will no longer appear in your blog’s activity feed.
  • On web, screenreaders will now read badges in blog headers and post headers as “(number) badges”, instead of announcing each badge individually.

🚧 Ongoing

  • No ongoing incidents to speak of right now.

🌱 Upcoming

  • No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

tumblr update tumblr staff changes
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Wednesday, August 28th, 2024

🌟 New

🛠 Fixed

  • Previously, on Web, when you looked in the notes view of a post in your queue or drafts, it would say that you can’t reply to or reblog the post. This is true — because the post is not live yet! — but the previous explanation was unclear. We’ve made it clearer now.
  • You’ll now a see a preview of the image you uploaded or picked when setting a community avatar.
  • Blog archives were briefly loading as if the blog didn’t exist. This has now been fixed.

🚧 Ongoing

  • No ongoing incidents to speak of right now.

🌱 Upcoming

  • No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

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Thursday, August 22nd, 2024

🌟 New

  • Posting in communities no longer counts towards your overall 250 posts/day limit (500 for those with Tumblr Premium), instead we’ve made posting in communities a new, separate 250 posts/day limit (also 500 for those with Tumblr Premium).
  • We’ve launched an option to make communities free to join and added a “Copy link” option to the community menu to make opening the floodgates even easier.
  • If you’re banned from a community, you’ll now see “You’ve been banned” instead of “There’s nothing here.”
  • In a community post’s meatballs menu, “Delete” has been replaced with “Moderate post,” where you can now select reasons for why you’re removing the post and add an optional note. At this moment, the removal reasons you provide won’t be visible to anyone yet. In the future, the person who posted the removed post into the community will see the removal reason as well as any included note.
  • On public communities, all users can now access the list of admins and moderators.

🛠 Fixed

  • For a short time Friday and Saturday last week, posts that were moderated in communities were still surfacing in the feed. We’ve fixed the issue, and moderated posts are now filtered out of the feed again.
  • We fixed a bug that was preventing communities from being deleted when the last member left, and we’ve cleaned up any communities that had no members. The names they were using are freed up for new communities.
  • We’ve made sure that community notifications are displayed properly, and with the proper icon, across all platforms.
  • We found an issue that briefly prevented Tumblr Premium users from fully creating communities. This has been fixed, and all affected communities have been fully created.
  • We fixed an issue that briefly removed the ability to backdate posts late last week.

🚧 Ongoing

  • No ongoing incidents to speak of right now.

🌱 Upcoming

  • No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

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Tuesday, August 13th, 2024

🌟 New

  • Tumblr URLs in Replies will now become clickable links!
  • Speaking of Replies, they’re threaded now!
  • Did you just get promoted to moderator in your Community, but don’t know what to do? Behold the new documentation!
  • Community admins can now ban members! Banned members will not be able to re-join or even see the Community they were banned from.
  • We’re opening up the Communities API to third-party developers via the public Tumblr API. Stay tuned in our public docs repo for updates on the different endpoints!

🛠 Fixed

  • It was difficult to read long alt text on the web, and this has now been fixed! Please keep in mind that alt text should be a brief description of your image, as if you were describing it to someone over the phone, solely to make your post accessible to folks using a screen reader.
  • On the web, it was previously impossible in many cases to add a Read More block to the top of a post, and now you can!

🚧 Ongoing

  • Folks with the Android app are unable to block anonymous Asks, but they can still be blocked on the web, and there will be a fix in the next update.

🌱 Upcoming

  • We’re still hard at work on even more features for Communities!
  • We’re also … collecting … a new perk for Premium subscribers, stay tuned! 😉

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

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Tuesday, August 6th, 2024

🌟 New

  • We are rolling out the ability to reply to replies and create one-level-deep threads on all posts! Check out the Help Center for more info. We’ll also be posting about this again when the rollout is complete!
  • In the meatball menu of recommended blogs in the apps, we’ve renamed “Whoosh this away” to “Not interested in this blog”. We’ve also greatly increased the time this will hide that blog from you before we could potentially surface it again.
  • Folks who have not yet verified their account’s email address will no longer be able to post or reblog into communities — please verify your email!
  • When someone is promoted to moderator inside a community, they’ll now be notified by push notification, an activity item, and have a new onboarding flow introducing them to moderation features. Similarly, when a moderator is demoted, they’ll be notified.
  • In the latest version of the iOS app, you can now see what specific version of the app you’re using by going to Profile > Settings and scrolling to the bottom.

🛠️ Fixed

  • Folks in the Philippines should be able to access Tumblr again!
  • The latest version of the Android app includes a fix for a crash that could happen when changing the app’s color palette.
  • The latest version of the Android app also fixes a bug that could cause the app to crash when purchasing Tumblr Premium.

🚧 Ongoing

  • Nothing to report here today.

🌱 Upcoming

  • We’re still hard at work on even more features for Communities!

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

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Tuesday, July 30th, 2024

🌟 New

  • We added some deduplication logic to the activity feed. Now, if you get mentioned in your own post, or on a post you’re subscribed to, you will only see one notification!
  • We expanded the Community header when viewed on web in a desktop browser to take advantage of the extra available space!

🛠 Fixed

  • Tumblr Premium subscribers were briefly not able to use their monthly perks, this has now been fixed!
  • Tumblr Supporter subscribers were briefly not able to cancel their subscription, this has now been fixed!
  • Custom domains were briefly renewed with invalid SSL certificates, this has now been fixed!

🚧 Ongoing

  • We’re aware that some people in the Philippines are having trouble accessing Tumblr or images on Tumblr. We’ve reached out to the affected ISPs and their government regulatory agency, which is all we can do for something like this. While we can’t remove or circumvent any blocks placed on Tumblr by an internet service provider or a government agency, we are monitoring the situation and hope that it is resolved soon.

🌱 Upcoming

  • We’re working on a lot of things for communities! Up next are the ability to ban members permanently, which will allow us to open up the option to make communities free-to-join, no invite required. More discovery options and feed improvements to come along with that.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

tumblr update tumblr staff changes
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Thursday, July 25th, 2024

🌟 New

  • Tumblr Ad-Free Browsing is becoming Tumblr Premium! We’re adding several perks, and the price is increasing. Read all about it in our updated Help documentation. If you’re already an Ad-Free subscriber, you’ll be receiving an email from us with more information on how this affects your current subscription. Long story short: you have at least 30 days before the new pricing is applied, and in the meantime, enjoy Premium at your current price!
  • If you’ve joined any communities, you’ll now find a link to the new feed of posts from those communities in the navigation on web (Communities → “Community posts”).
  • The communities unread count will now clear when you scroll through that feed of posts from joined communities.
  • Reply threads have been released to posts inside communities. Check it out in any communities you’re a part of!
  • Private communities can now enable invite links and share them with anyone across the internet. Public communities have these enabled by default, but can disable them in settings now.
  • Community admins can now promote other members to admin, but there is no way to remove/demote admins yet.
  • Members who are removed from a community are now informed via push notification and an activity item.
  • Inside communities, we’re continuously rolling out a variety of styling updates, most notably a redesigned header when viewing the community on a mobile phone or mobile browser.
  • The push notifications signaling that a blog you follow is posting again after being away for awhile have all been updated to include the name of the blog that’s posting again.

🛠️ Fixed

  • Tapping on the timestamps in the post header of a communities post on Android sometimes caused the screen to hang. That’s now fixed. Also, relatedly, these timestamp links on web on communities posts are now correct.
  • For a little while we were not sending push notifications when someone invited you to a community; that’s fixed!
  • The option to subscribe/unsubscribe from new comments on communities posts was also mistakenly missing for a little while, but we’ve added it back.

🚧 Ongoing

  • We’re aware that some people in the Philippines are having trouble accessing Tumblr or images on Tumblr. We’re working to fix this as quickly as we can.

🌱 Upcoming

  • We’re working on a lot of things for communities! Up next are the ability to ban members permanently, which will allow us to open up the option to make communities free-to-join, no invite required. More discovery options and feed improvements to come along with that.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

tumblr update tumblr staff changes