JW Player Status

All Systems Operational

Cloud Hosted Players Operational

JW Platform Delivery API Operational

JW Platform Management API Operational

Live Streaming Operational

New Video Upload Operational

Content Delivery & Playback Operational

Player and Video Analytics Operational

JW Player Dashboard Operational

JW Player Website & Blog Operational

Transcoding & Processing Operational

MRSS Import Operational

Android SDK Operational

Studio DRM Operational

Subscription & Identity Management Operational

Server-Side Ad Insertion (SSAI) Operational

Broadcast Live (SaaS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 19, 2024

No incidents reported today.

Sep 18, 2024

Audio-only playback error

Resolved - This incident has been resolved. Newly uploaded audio files will play, but we are still fixing the files affected during this incident.
Sep 18, 22:14 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 18, 21:32 UTC

Investigating - We are currently investigating an issue that is preventing newly uploaded audio files from being played.
Sep 18, 21:31 UTC

Sep 17, 2024

No incidents reported.

Sep 16, 2024

Safari playback issue

Resolved - This incident has been resolved.
Sep 16, 17:05 UTC

Investigating - We are currently investigating an issue which is preventing playback of videos when using Safari. Other browsers are unaffected.
Sep 16, 16:57 UTC

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

Broadcast Live - Planned Server Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:00 UTC

Scheduled - A 1.5 hour maintenance window for a server upgrade is scheduled for Wednesday, September 11th at 07:00 UTC.
Broadcast Live SaaS customers may experience delays and timeouts on API calls to the LiveStreams API and Clipping API, affecting the ability to create or start new live event streams, or to create clips from live streams. Viewer experience on existing streams will not be impacted during this window.
Sep 5, 10:23 UTC

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.