Sie stehen einem herausfordernden Kollegen gegenüber, der Konflikte schürt. Wie können Sie Ihre Emotionen im Zaum halten?

Manter a calma diante de conflitos com colegas pode ser difícil, mas é crucial. Respire fundo, concentre-se nos fatos em vez das emoções e evite reações impulsivas. Tomar um tempo para processar antes de responder também ajuda a manter a clareza.

When dealing with a conflict-prone colleague, focus on these strategies: 1. Pause and Breathe: Take a moment before responding. Deep breaths can calm your nerves and help you think clearly. 2. Active Listening: Show that you’re listening, which can de-escalate tensions. Sometimes, just feeling heard can diffuse their need to stir up conflict. 3. Stay Objective: Frame discussions around facts, not feelings. Use “I” statements to express your perspective without blaming. 4. Set Boundaries: Politely but firmly outline acceptable behavior. 5. Seek Common Ground: Find shared goals to redirect the conversation positively. Remember, keeping your cool is like holding a poker face — sometimes the best move is not to react!